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17. Business Model
17.1 Revenue sources
Potential revenue includes institutional AI and accessibility subscriptions; hospital, welfare, and municipal implementation and operation; kiosk subscription or lease; companion operation; secure-execution request and usage fees; lawful booking or ordering partnerships; Node management, security, and quality assurance; public digital-inclusion and corporate social contribution programs; and accessibility evaluation and consulting.
IROA does not accept hidden recommendation fees. Economic interests are disclosed and user suitability comes first.
17.2 Stakeholder value
| Participant | Cost or burden | Expected value |
|---|---|---|
| User | Consent and some service fees | Completed tasks, independence, and time saved |
| Family | Setup and bounded help | Less repetitive proxy work and approved check-ins |
| Store | Equipment, subscription, staff participation | Fewer failures and eligible Node rewards |
| Hospital | Integration and operating adjustment | Fewer repetitive calls and better visit preparation |
| Municipality | Installation and program budget | Digital inclusion and local access points |
| Node operator | Equipment, electricity, management, security | Base, performance, and compliance compensation |
| Helper | Time and responsibility | Fees, reputation, and social value |
17.3 Store and institution adoption
Adoption models include a lightweight layer on an existing kiosk or PC, a managed subscription including equipment and support, a regional shared deployment, standards-based institutional integration, and a companion access point operated by a welfare institution with voice, display, telepresence, and human connection.
17.4 Social outcome metrics
Metrics include request completion, safe human handoff, reduction in manual steps, booking or application time, failure gaps by disability, comprehension and control, staff calls, Node cost and reward balance, privacy incidents, check-in success and connection time, false alarms and deletion requests, and robot safety stops or near misses.